02 Jul '16, 12am

Starbucks Statement on System Error

On July 12, Starbucks is planning a small price increase on select beverages. Unfortunately, that price adjustment was prematurely entered into the point of sale systems in our U.S. company-operated stores. As a result, some customers were charged incorrectly. The maximum any customer could have been overcharged is 30 cents per beverage. The error has been identified and we are actively deploying the solution to our systems. We sincerely apologize to our customers for the error and inconvenience. If a customer believes this mistake impacted the price of their beverage, we encourage them to please contact Starbucks Customer Service at 1-800-782-7282, and we will gladly make this right. For more information on this news release, contact us

Full article: https://news.starbucks.com/news/starbucks-statement-on-sy...

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