30 Apr '16, 1pm

Case Study: The Technology Systems of G&B Coffee

Case Study: The Technology Systems of G&B Coffee

One unique challenge that faced G&B’s team was communication between the staff on the busy floor and those who might be retrieving stock or placing orders from the dungeon office. While walkie talkies and other radio-like devices have been used to answer this problem at other locations, the clean lines of the new G&B (courtesy DTLA design guru Ricki Kline ) didn’t need to be mucked up with more wires or headsets. While brainstorming with G&B Director of Operations Billy Hawkins, we offhandedly suggested Slack , a new communications platform that had become a favorite for Science’s team of retail consultants. Slack functions much like a private chat environment, offering the user the ability to create teams of users, channels dedicated to specific topics (or even clients,) and to share, post, and search all manner of attachments. What we hadn’t realized is that we weren’t p...

Full article: http://baristamagazine.com/blog/18785-2/

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