29 Feb '16, 6pm

'How lucky we are to spread a message of kindness to the world.'

Genuine connections between baristas and customers happen every day in Starbucks stores around the world. One of those moments of connection filled social media feeds and news sites this week as a Starbucks barista’s effort to learn sign language so she can communicate with a Deaf customer captivated many. Here's the story behind the viral story of the week. It was a chance encounter in her neighborhood that motivated Krystal Payne to expand her American Sign Language (ASL) skills. On a night out to pick up pizza, Payne noticed a customer who frequently visits the Starbucks store in Leesburg, Virginia, where she’d started working earlier this year. Customer Ibby Piracha, who is Deaf, looked frustrated as he tried to place an order. She didn’t notice a similar problem at Starbucks because Piracha generally places beverage orders by typing them into his phone and showing the...

Full article: https://news.starbucks.com/news/starbucks-barista-learns-...

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