28 Jun '12, 2am

old story, tapi ini tetep surat yg keren buat menanggapi keluhan customer, hahaha

I agree the customer isn't always right, but: * ``we have our reasons, and we're happy to share them,'' but you didn't, until you were asked three times. David didn't share them in person, either of the two times Jeff approached him, and you didn't share them in your initial response, only in the followup. Naturally he felt you guys were a bunch of holier-than-thou douchebags. * threat of arson, defending property with violence, whatever. You don't speak in the same language he does, so pick a side---pick this quasi-legal ``policy'' ``threat of violence'' ``property'' fake-corporate speech where you try to sound like a lawyer but make up the law as you go along based on what strikes your fancy as reasonable, or else write as he does like an ordinary guy with transparent motivations and no pretention or veiled overly-hasty allusions to laws you don't fully understand. Tryin...

Full article: http://www.murkycoffee.com/2008/07/open-letter-to-jeff-si...

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