27 Dec '11, 7pm

Starbucks tests a revolutionary new kind of single cup brew system Insightful discussion.

I alluded to this on Twitter, where 140 characters weren’t enough, so I’m dropping on in to elaborate on my thoughts - I think this single cup brew system is incredibly intriguing. As a barista in a Financial District store in downtown Boston though, in many of our stores with layouts that have less flow or space to them, this would probably make baristas scream bloody murder. Even with an expediting system, taking 15-30 seconds to pour a coffee would cause a backup because of the percentage of drip coffee customers we take and the volume of it that we do. Until about 8:15 in the morning, the vast majority of our customers are drip coffee, and our very uniquely and inconveniently small queue area/lobby space would cause the coffee line to back up so badly that handing off coffee at the counter would cause the queue line get confused. In fact, we used to expedite coffee pre...

Full article: http://www.starbucksmelody.com/2011/12/17/starbucks-tests...

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