30 Sep '17, 7pm

Degendering the Language of Customer Service

The language of gender is woven so deeply into the service industry that you might not even notice it at all. Terms of respect and endearment are gendered, the words you use to describe a customer are gendered, and of course the pronouns you choose to assign to someone are gendered. As an inclusive industry, we need to find a way to move past this language. Often, when people think of progressing past discrimination, they think of changing hearts, minds, and opinions; in this case, we actually just need to correct a few simple quirks of the English language as it’s colloquially employed in cafe spaces.

Full article: https://www.baristamagazine.com/degendering-language-cust...

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