31 Dec '12, 4am

NEW: Tazo Tea Store Revisited. (Scroll to the bottom of article for #giveaway info)

NEW: Tazo Tea Store Revisited. (Scroll to the bottom of article for #giveaway info)

I saw something very cool happening while I was there. James, a tea master in the store, was leading a tea tasting and cupping at the community table. It started shortly after I arrived. I asked the manager about it. The store manager explained to me that earlier in the week a woman dropped by the store and asked if she experience a tea tasting for her and her whole family – the customer explained that her family was in town for the holidays, so it was a large group. The store manager absolutely said ‘yes’ and made the time for James to sit down and walk the large family through a tea tasting. That is so cool. That is what I call customers connecting with a store. I walked near the tasting and grabbed my bag, and I overheard James explaining to the family that Tazo was started by Steve Smith many years ago, and then bought later by Starbucks. It was quite clear that the fa...

Full article: http://www.starbucksmelody.com/2012/12/30/tazo-tea-store-...

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