27 May '17, 10pm

Starbucks manager’s personal experiences brings a deeper understanding https://t.co/olvdNslWmJ

By Steve Stolder / Starbucks Newsroom Deborah Hinojosa-Prater learned to recognize what Scott Walden calls his “quirks.” The signs were subtle: sometimes it was simply noticing a change in the tone of his voice – imperceptible to almost anyone else – or he’d suddenly become fidgety. When that happened, the Starbucks store manager would quietly suggest that the 45-year-old take a short break from work or she would redirect him to a task that took him away from whatever it was that was creating anxiety. Walden was a U.S. Air Force veteran who served for 22 years. Stationed in South Korea and deployed numerous times, he’d developed Post-Traumatic Syndrome. After he retired from the military in 2014, Hinojosa-Prater hired him as an assistant store manager at the San Antonio Starbucks Military Family Store . Among his duties was working the drive-thru window, something that fil...

Full article: https://news.starbucks.com/news/starbucks-store-manager-p...

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