20 Oct '16, 4pm

Let's Talk About The Bus Tub

Sounds like your experience betrays a lack of sympathy, which I feel is the one truly teachable bit of customer service. If you had asked “where should I put these?” and the barista had directed you to the bus bin, that would have been fine, that’s two humans exchanging information in a helpful way. The fact is that you were giving the demi / saucer / to the barista rather than asking is you saying nonverbally “my expectation is this is how this situation operates. I have drunk my coffee and the proper thing to do is to hand my dishes back to you” and no matter how politely they correct you, you’re gonna feel a little silly because you thought you knew what to do and now you suddenly don’t. Even if it’s an inconvenience IMO the barista should do their damndest to accommodate you. And yes, they might have to walk all the way back to the dish room and wash their hands after,...

Full article: http://sprudge.com/lets-talk-bus-tub-109685.html

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