Bernson Is Burning: The Schomer Approach To Customer Service @alexbernson @sweetleafLIC @JoecoffeeNYC #schomer

Bernson Is Burning: The Schomer Approach To Customer Service

sprudge.com 23 Oct '12, 3pm

Bernson Is Burning: The Schomer Approach To Customer Service @alexbernson @sweetleafLIC @JoecoffeeNYC #schomer

I find it crucial to pause after saying “hi”, since that gives space for the customer who wants to engage in pleasantries to start them off by saying “how are you?” By using this approach for new customers, I’m able to give (what I hope to be) welcoming and approachable service that avoids feeling overly burdensome. That pause also gives you a learning tool where you can observe how much interaction that customer wants. As a rando off the street grows into a regular, you’ll organically develop a more nuanced sense of when they want to be greeted with a “Hi, how are you?” born out of a genuine relationship you have with them. Sometimes your daily customers aren’t interested in talking, and just want to be greeted with “the usual?” This is a sacred interaction, something that only status as a cafe regular can bestow on the customer – in those moments you are giving them join...

Full article: http://sprudge.com/bernson-is-burning-the-schomer-approac...

Tweets

@BeansmithCoffee » 01 Nov '12, 9pm
[link] - Lessons from a Professional #Barista — Mission, Style and Artistry #Coffee #beansmith
@tjorlet » 26 Oct '12, 3pm
For those of you that were at my customer service class at #bgacamp In case you didn't get enough love here's some more [link]
@CarrboroCoffee » 25 Oct '12, 1am
RT @BlueBarista: Quick, but important @sprudge read by @alexbernson on customer service. [link]
@BlueBarista » 24 Oct '12, 9pm
Quick, but important @sprudge read by @alexbernson on customer service. [link]
@BaratzaTalk » 23 Oct '12, 4pm
Sound advice RT @alexbernson: Checkout this #schomer service tip I wrote up RT @sprudge Bernson Is Burning: ..... [link]
@colecoffee » 23 Oct '12, 4pm
Great job! @alexbernson @sprudge [link] #baristasrule
@alexbernson » 23 Oct '12, 3pm
Checkout this #schomer service tip I wrote up RT @sprudge Bernson Is Burning: The Schomer Approach To Customer Service [link]
@sprudge » 23 Oct '12, 3pm
Bernson Is Burning: The Schomer Approach To Customer Service [link] @alexbernson @sweetleafLIC @JoecoffeeNYC #schomer
@skadttam » 24 Oct '12, 4pm
Bernson Is Burning: The Schomer Approach To Customer Service [link]
@RobStofleth » 23 Oct '12, 7pm
RT @sprudge: Bernson Is Burning: The Schomer Approach To Customer Service [link] @alexbernson @sweetleafLIC @JoecoffeeNYC #schomer
@hermitudinous » 23 Oct '12, 6pm
RT @alexbernson: Checkout this #schomer service tip I wrote up RT @sprudge Bernson Is Burning: The Schomer Approach To Customer Service [link]
@nicely85 » 23 Oct '12, 6pm
RT @alexbernson: Checkout this #schomer service tip I wrote up RT @sprudge Bernson Is Burning: The Schomer Approach To Customer Service [link]
@jesperbood » 23 Oct '12, 3pm
RT @sprudge: Bernson Is Burning: The Schomer Approach To Customer Service [link] @alexbernson @sweetleafLIC @JoecoffeeNYC #schomer