29 Sep '12, 3pm

Will the increased use of mobile payments apps mean the end of tipping on the part of SBUX customers?

OK, Starbucks baristas, you've got at least one customer on your side in the tipping debate. Al Sacco writes: "The Dunkin' and Starbucks apps make it quicker and easier for people to pay for their coffee, assuming they know how to use them and don't fumble with their phones for five minutes every time they try to pay. But the cards also do away with the change customers receive after paying. In other words, the mobile payment apps drastically reduce the tips coffee servers receive. And when you're making minimum wage, or close to it, tips make a difference." He adds: "I'm making a point to bring some change from my car when I buy coffee using my phone, or to at least pay with cash every once in a while. You should too." Are you noticing a drop in tips with the increased use of payment apps? SBUX customers: Do you ever throw change in the tip jar when you're paying by phone...

Full article: http://starbucksgossip.typepad.com/_/2012/09/dont-forget-...

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