31 Aug '12, 7pm

Village Voice: Barista Gets Nasty, Should Probably Find Another Job @villagevoice @shanekealoha @Forki

Village Voice: Barista Gets Nasty, Should Probably Find Another Job @villagevoice @shanekealoha @Forki

Spotted via our alt weekly waiver wire: Barista/tortured writer Shane Barnes sounds off in the Village Voice about a service person’s expectations of customer interactions. Mr. Barnes sets the bar pretty high. While it’s certainly not the first “I hate my customers” rant in the history of man, it is perhaps the first set of guidelines for “customer’s service ” we’ve ever seen. Croaked Mr. Barnes: So, if you’re after an espresso, or are particularly fussy about your coffee, here’s what to do. Ask the roast date, sure. Ask how many shots come in your drink. Ask what kind of milk we have. Ask about decaf. Ask to see cup sizes. Be specific. Don’t expect me to read your mind. If I get your drink wrong, be nice about it. I’ll make you a new one. We all make mistakes. Uh oh, that doesn’t sound good. You’re in the service industry! Your job is to serve, honey. You need to tamp dow...

Full article: http://sprudge.com/village-voice-barista-gets-nasty-shoul...

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