22 Aug '15, 6pm

Starbucks Philosophy. via @SbuxMel

Starbucks Philosophy. via @SbuxMel

The Starbucks Mission Statement is this: “To inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. ” What you find below is my own personal thoughts and philosophies on Starbucks. I hope you agree too. “The right answer is usually ‘yes'” When a customer walks up to the register, the right answer to most questions is ‘yes .’ It is not always the right answer, but usually it is. It’s the answer that creates goodwill, brand equity through great experiences, and empowers partners to create the best possible outcomes. Both the store manager and the district manager should support this: The default is ‘yes.’ As just an aside, when a Starbucks partner says “no,” you never know what will blow up into a full-blown media episode. If I were a Starbucks partner, I’d never want to be the partner who causes the negative media frenzy, such as was the...

Full article: http://starbucksmelody.com/2015/08/22/starbucks-philosophy/

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