24 Jul '15, 5pm

Ristretto Rant - I Need #Coffee via @INeedCoffee

Ristretto or Espresso – If a customer orders an espresso and your cafe serves ristrettos as the default, let that customer know. Perhaps ask, Is a ristretto fine? If I peek down and see what appears to be a single shot, when I clearly ordered and was charged for a double shot, I’m either going to inquire or walk away feeling ripped off. A sign promently displayed can clear up confusion. One cafe here buries that information in a newspaper article framed on the wall away from the menu. Make It Quick – The time between when the ristretto is poured and when it is handed over to the customer must be quick . A ristretto cools much faster than espresso. Serving a ristretto at less than optimal temperature undermines the entire quality of the drink. Register First, Drink Second – Nothing is more annoying that when the barista gets ahead of the person working the register. Now thi...

Full article: http://ineedcoffee.com/ristretto-rant/

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