26 Jan '15, 4pm

High Street Coffee Goes High End With Harris + Hoole

High Street Coffee Goes High End With Harris + Hoole

AT: We have an initial four-and-a-half days intensive training where we get them from nothing to basic latte. We get them to do a shadow shift where they are in a shop and don’t actually do a shift, but get to experience different parts of the store without having to serve customers which eases them into the shop life and then we have ongoing assessments and training. The next stage is we have coffee coaches who are responsible for several shops each and they do in-shop training and they also do assessment. Before the end of three months they have an assessment where they have to score above a certain percentage to pass, and the scoring is based on the WBC standard. After that they have a series of assessments and then move onto advanced training modules which last about a month each consisting of peer to peer, online, and experimental training which are focused around bar...

Full article: http://sprudge.com/high-street-coffee-goes-high-end-with-...

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