24 Apr '12, 6pm

New post: Paying for coffee (again)

I know, I know… I’ve posted about this before . It was fun how many people on my recent trip talked about this/teased me a little. A lot of discussion around the last post (which is now over two years old – who is stealing my life?!) was around the times you really want to comp a guest a drink. I totally understand the value of the currency and the gesture. I ended up discussing this quite regularly with a whole bunch of different people. I’d like to offer my take on this, which is going to probably seem staggeringly obvious. If someone has come in, queued like a customer then they have the right to pay for their drink – to experience what you offer as a non-industry person. If you want to comp them something then offer an additional thing as a gift – whatever you wish they’d ordered or whatever you’re excited about. Coffee people usually have a solid tolerance for caffein...

Full article: http://www.jimseven.com/2012/04/24/paying-for-coffee-again/

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