28 Mar '12, 1pm

Is your restaurant or coffee shop a de facto public bathroom? If so, what have you done about it?

I recently left Starbucks in Times Square after two years of working there. Before I left the company, that location did not have a bathroom. The location was recently remodeled to include a public restroom. I visited my former co-workers who say it has become the most disgusting place in the store—people have sex in there and homeless people use the bathroom as their personal shower. That being said, I know that location will not close their bathrooms but in preparing for Thanksgiving are considering hiring a bathroom attendant for the location. There are talks of hiring a full time attendant there. The cost of maintenance—especially for busy Midtown stores—is something I'm sure most stores consider before closing the restrooms to the public. There is not a policy on letting the public use the restrooms. It is at the discrepancy of the store and district managers. I do kn...

Full article: http://starbucksgossip.typepad.com/_/2011/11/a-new-york-t...

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