31 May '13, 1pm

Awkward Customer Moments: Do You Know Where to Stand at Starbucks?

Interesting post! I have not seen any of those long tables like you show here in any store in this area, altho it seems clear, in most stores, that a customer needs to wait to order along the pastries. However, I’ve seen quite a few stores here where that’s almost impossible…. it would push people back into the area leading to the back of the store…there’s just not enough room in these ‘designs’. However, I have also never seen anyone try to order from the pick-up area at the bar. Mostly I see, when there are long lines and in these badly designed stores (with lots of wasted space), customers just lining up out the door…..but, that’s really the only option in these cases. I remember years ago (in the 80′s) when a Sears store that I had to walk thru to get inside a small mall, was re-designed. They made it so a person had to pass SO many things just to navigate thru the sto...

Full article: http://www.starbucksmelody.com/2013/05/31/awkward-custome...

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