06 Mar '13, 10pm

Wayward Customer Followup: The Virtues Of The "Cop Discount" email from Morgan Smith of @PTsCoffee

Wayward Customer Followup: The Virtues Of The "Cop Discount" email from Morgan Smith of @PTsCoffee

I work for PT’s Coffee in Topeka, KS. I am a customer service rep on the wholesale side of our business now, but back when I started as a barista at our original location, handling mobs of crazies might as well have been on the daily task log. One of the things we did to make our shop safer was to encourage law enforcement to hang out at our cafe by offering a “cop discount”. It was only 10% off, which usually came down to a couple pennies but people love discounts regardless of the amount! This meant that from the moment we opened to closing time, we had a steady stream of loyal police officers wandering in and out of the cafe. This always made me feel safe and there were certainly times that we had to ask them to help usher crazies out the door (which they were happy to do). I like to think of the discount as paying for our own personal security squad, definitely worth i...

Full article: http://sprudge.com/wayward-customer-followup-an-innovativ...

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