30 Jul '18, 3pm

1951 Coffee Hosts ‘Refugees Welcome?’ – a Panel Discussion on Inclusion https://t.co/NNWbnIPCC6

1951 Coffee Hosts ‘Refugees Welcome?’ – a Panel Discussion on Inclusion https://t.co/NNWbnIPCC6

When the panel shifted focus to some of the challenges attendees have had working in coffee, a common thread was their difficulty with American names. One graduate who preferred to remain anonymous described a situation where they had difficulty differentiating between “i” and “a.” A customer told the graduate their name was “Sid” and started laughing when they saw on the screen their name had been spelled “Sad.” To make matters worse, the graduate did not know at the time what the “sad” meant, but understood that they had made an embarrassing mistake. The graduates echoed the importance of having supportive managers and coworkers to ask if certain phrases were correct or appropriate. In a particularly heartfelt moment, the anonymous graduate spoke of how anyone can make it if they are given a chance.

Full article: http://www.baristamagazine.com/1951-coffee-refugees-welcome/

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