24 Feb '13, 4pm

What is independence?

The recent coverage of Harris and Hoole has made for interesting reading. Coverage ranged from the laudable to the laughable. The one sentiment that popped up repeatedly was the idea that Harris and Hoole were being disingenuous by pretending to be an independent . This raises, in my eyes, a rather interesting question: What exactly is independence? What is it that Harris and Hoole were considered to be doing that they shouldn’t have been? Looking at the comments it appears they have been committing the cardinal sins of: - Fitting out their shops nicely, and not in an identikit kind of way. - Brewing the coffee properly on quality equipment. - Sourcing good coffee to brew and serve. - Not plastering the place from top to bottom in Tesco’s branding Essentially pretending to be an independent is simply not acting like other multi-unit operators in the sector like Starbucks, ...

Full article: http://www.jimseven.com/2013/02/24/i-know-im-a-broken-rec...

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