06 Dec '17, 4pm

Life Behind Bars: Incorporating Cocktail Service in the Café

Life Behind Bars: Incorporating Cocktail Service in the Café

As such, Everyman makes deliberate decisions to match this enlightened hospitality usually reserved only for fine-dining restaurants and high-end bars. Menus are offered to guests as part of the standard service interaction, rather than asking guests to hurriedly examine a menu while a barista waits expectantly. Drinks are delivered as “completed drinks,” meaning condiment bars and lids are not necessary. Lewontin, who spoke at the Tales of the Cocktail festival in 2016 about workflow between bartenders and baristas, also mentions the bar flow in Everyman’s cafés has been designed to have guests ordering from the barista and receiving and paying at the register. “This bar-first flow means everyone is more knowledgeable about what the customer is drinking and ordering, and it also promotes heads-up service. Too [often] baristas behind the espresso machine are seen as produc...

Full article: http://www.baristamagazine.com/life-behind-bars-three/

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